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Our commitment to quality — and what to do if something isn't right.
Quality Guarantee
If your order arrives damaged, incorrect, or not as described, contact us within 24 hours of delivery and we will make it right — replacement or refund.
Perishable Items
Because our products are freshly made (cakes, bakery, cafe meals), we are unable to accept returns once an item has been delivered and accepted, except in cases of quality issues.
Custom Cake Orders
Custom cakes are made to your specification. Cancellations are accepted up to 24 hours before your scheduled delivery slot. After that, custom cakes are non-refundable.
Refund Method
Approved refunds are issued to your original payment method within 5–7 business days.
How to Request
Email info@kaiserfood.lk or call +94 11 2 345 678 with your order number and a description of the issue.